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FAQs

 

How much does it cost to use Ryzer for my events?

There are no one-time, monthly, or annual fees to use Ryzer.

We are compensated via a nominal convenience fee for each online registration. The convenience fee, which is calculated based on the cost of the event, can be charged to the registrant when they register online or can be absorbed in the cost of your event at your choosing.

For a no-obligation convenience fee quote, please tell us about your events

Who can use Ryzer?

Ryzer serves all types of event operators. This includes colleges and college coaches, high school athletic departments/booster clubs and high school coaches, professional athletes, and independent camp operators.

While we are most commonly known for our athletic camp expertise, we also proudly serve many academic, adventure, arts, and environmental camps/events.

How fast can we get up and running?

The amount of time needed to get started depends on your exact needs, number of events, and time of year – but should take no more than a week to complete once you have provided us with the details of your event(s).  Adjustments or changes are usually handled same day, or the next business day.  We understand coaches don't work a typical 8-5 business day and you will find many of us are available to you on the weekends for those minor necessary adjustments.

What do you ask of me?

We ask two things from you.

  1. Encourage your participants to register online. This is accomplished quite simply by promoting online registration via your social media channels, your school’s athletic website, and/or your brochures/flyers.
  2. Run quality, well-organized events. Say what you do and do what you say. Your events not only reflect on your organization but ours as well.

Is there a minimum amount of registrations or dollar amount required?

No. Ryzer works with event organizers large and small. Using Ryzer Alerts and your event website as marketing tools, our customers' events have grown in size and number of participants. 

How do I manage campers that have written checks?

The Ryzer administrative area allows you to manually enter checks received, safely storing all of your participant reports in one location.  The "Add Manual Registration" tool is free to use - the convenience fee is not applied for use of this tool.

How do I receive funds from Ryzer?

As we process transactions, we track your gross revenue and pay you twice a month via your choice of direct deposit or physical paper check. Early payments can be processed on an as-needed basis for certain situations.

Is online registration required?

Although many event organizers elect to require online registration, we do not. Participants may prefer to register via mail if you provide that option. Online registration is a convenience for you and your registrants.

How do we handle refunds?

A relationship with Ryzer does not require you to change your refund policy. Refunds are handled by the event operator.

As an added benefit, Ryzer has partnered with Allianz Global Assistance to offer participants “Camp Protector” insurance to protect certain non-refundable registration fees*.

Camp Protector provides benefits for lost registration fees when a participant has to cancel or leave the event for a covered reason.  Covered reasons for event cancellation or interruption include covered injury or illness to the participant or a close family member, family employment issues, transportation delays, military/family/legal obligations and weather emergencies among other covered reasons.

Camp Protector is an optional service for both event organizers and their registrants.

* Terms, conditions, and exclusions apply. Plan(s) underwritten by BCS Insurance Company or Jefferson Insurance Company. AGA Service Company is the licensed producer and administrator of these plans. Plans include insurance benefits and assistance services. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.

Are online registrations secure?

Yes. All registrations are securely processed using the latest SSL encryption and the systems/processes involved are PCI-DSS compliant.  Our QSA-signed Attestation of Compliance (AOC) can be provided to you upon request.

What if I have other questions?

We are always excited to discuss your instructional and prospect events. Drop us a line and we will be happy to answer any questions you may have.